Refund Policy

Refund Policy

1. General Conditions

This Policy defines the terms of your subscription purchase of – a parental control service. Please read it carefully before completing your order as it outlines your rights regarding the purchase, including important limitations and exclusions. Placing your order confirms your agreement with the terms of this Policy.

If you are not entirely satisfied with the purchase of the software and services, you may be eligible for a refund under the conditions outlined below. However, we believe that most refund requests can be avoided by seeking professional assistance from our specialists.

2. Refund Conditions

2.1 According to the terms of this Refund Policy, you may be entitled to a full refund within 30 days of the purchase date if your reasons comply with the conditions of this Refund Policy.

2.2 Refunds will not be possible after the expiration of the refund period.

2.3 Your money can only be refunded once. If you purchase another subscription to later, that payment will not be eligible for a refund.

2.4 Any purchase of a subscription at a discounted price is non-refundable.

2.5 Refund is not possible if the client refuses to update the version of in case of an update on the target phone.

2.6 Force majeure circumstances.

Refunds will not be provided in case of reasons beyond our control, including:

  • The target phone cannot connect to the Internet (insufficient balance, out of network coverage, roaming issues, etc.).
  • The user of the target phone changes the mobile operator, resulting in partial or complete loss of Internet connection and, consequently, incorrect operation of
  • Android OS update.
  • Factory reset.
  • The client refuses support assistance in installing the program, denying obvious facts about the simplicity of installation.
  • Personal reasons (“I no longer need this,” “I changed my mind,” “Bought by mistake,” etc.).
  • The client does not have physical access to the phone (customers are notified on the website about the need for unrestricted physical access to the monitored phone). If the client purchases this program and does not have unrestricted access (including codes, passwords, etc.) to the phone being monitored, we are not responsible for refunding expenses.
  • The client did not receive previous data because was not initially installed on the target phone.

3. Refund Procedure

All refund requests must be submitted to our technical support department at Requests made through online chat or by phone will not be accepted. The decision on whether to issue a refund will be made within one or two business days. In case of a dispute, you must provide substantial reasons and examples to support your claim.

For all disputed claims, you have 30 days to resolve the situation with the support service manager. If you fail to provide the necessary information within this period, the dispute will be automatically closed. Failure to provide information necessary to resolve the dispute within 30 days will result in the cancellation of the request, after which a refund will be impossible.

4. Information Storage Policy

The purpose of this Policy is to consolidate the rules for storing information about users. This Policy applies to all customers using software. It covers all user data provided and collected during the use of application. All the above-mentioned data is stored by us throughout the application’s lifecycle and an additional 90 days after the expiration of the user account. After 90 days following the expiration of the account, we will delete all data associated with your account, including received reports, text, and media data. This information cannot be recovered.

The public offer agreement and Privacy Policy may be changed at any time without notifying users.