Why the App Stops Sending Data

Publication date:
Last update time on the map shows if the app was unloaded

If data was arriving and then stopped, in nine cases out of ten the cause is not the software but the power-saving system on your child's phone.

What happens

Android manufacturers compete on battery life and unload apps the user has not opened manually for a while. A parental control app runs in the background, so from the system's point of view it looks unused — and it is among the first to be dropped.

The symptoms are always the same: the map position freezes, notifications stop, screen time statistics cut off mid-day.

What to disable

Set this once on your child's phone. Names differ by brand, the meaning does not:

  • Battery optimisation for CyberNanny — "Don't optimise" / "Unrestricted".
  • Autostart — allow.
  • Background activity — allow.
  • Lock in memory (the padlock in the recent apps list) — enable.

Brand-specific steps: settings by phone brand.

How to verify

Lock your child's phone and wait an hour without opening the app. Then check the dashboard: if the last update timestamp is recent, the issue is resolved.

If it persists, check whether a full power-saving mode is enabled — in that mode the system limits background processes regardless of per-app settings.