Help Centre: Setup, Subscription and Troubleshooting

Answers to the questions our support team receives most often. If yours is not here, message us on Telegram or through the contact form.

Setup and pairing

• How to install on Android
• How to install on iPhone
• Why the app stops sending data
• Background settings by phone brand

Billing and subscription

• What is included in PRO
• How to cancel your subscription
• Refunds explained

Troubleshooting

• Location is inaccurate or not updating
• Notifications are not arriving
• My child deleted the app

Removal

• How to remove the app and delete your account

Feature guides

How each feature works: GPS tracking, screen time, app blocking, message monitoring, web filtering, AI alerts, bedtime mode, family chat, AI Advisor.

Still choosing? See how to get the app and our comparisons with other apps.